Author: Kris

Digital Transformation, Feature

The 2020 Field Engineer’s toolkit

In this new four-part series Field Service News Editor Kris Oldland takes a look at five key tools forecast to become part of the field service engineer’s toolkit in the not so distant future. As a child of the eighties with a penchant for a bit of science fiction to me the year 2015 sounds …...

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Feature, FSM Technology

Enhancing your end-to-end workflow with mobile technology

John Cameron, general manager of Trimble Field Service Management looks at how technology can play in a part in the whole field service cycle… Mobile technology is redefining the workday as field technicians increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork. Today this...

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Feature, Service Operations

Green intentions? The end game of fleet sustainability examined

Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear and financial triggers can be equally compelling. Giles Margerison, Tom Tom Telematics’ Director UK & Ireland, explains how service companies can introduce an environmental strategy and considers its effect...

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Feature, Service Strategy

The Big Debate: Servitization (part two)

At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key to servitization; Professor Tim Baines, Aston University a leading proponent of the movement, Brendan Viggers, Product and Sales Support for IFS Aerospace & Defence division who has worked closely...

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Digital Transformation, Feature, FSM Technology

Field Service Leaders Interviews: Scott Berg, ServiceMax (part three)

Speaking exclusively to Field Service News ServiceMax COO Scott Berg has discussed the similarities between widely differing industries, the rapid rise of ServiceMax and why the IoT hasn’t quite got fully up to speed as yet which we featured in the first part of this interview. In the second part we saw just why Berg believes...

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Digital Transformation, Feature, FSM Technology

Field Service Leaders Interviews: Scott Berg, ServiceMax (part two)

In part one of this exclusive interview with ServiceMax COO Scott Berg we looked at the the similarities between widely differing industries, the rapid rise of ServiceMax and why the IoT hasn’t quite got fully up to speed as yet. Here in this second section of the interview we begin with the another key significant …...

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Feature, Leadership

Field Service Leaders Interviews: Scott Berg, ServiceMax (part one)

ServiceMax have been one of the undoubted success stories in field service software of recent years. Kris Oldland, Field Service News Editor spoke to Their COO Scott Berg to find out about the journey they have been on and what happens next…. It was a cold early morning in Paris towards the tail end of …...

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FSM Technology, News

Foodservice equipment company Servequip enjoys a ‘sharper’ business with Tesseract

For nearly 40 years, Servequip have been in the business of supplying and maintaining foodservice equipment, with customers ranging from Prezzo and Frankie & Benny’s to celebrity chefs like Gordon Ramsay. Two years ago, they decided to improve their systems by incorporating Tesseract’s service management software. Servequip have...

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#FSN20, Feature, Leadership

#fsn20 The twenty most influential people in field service (2015)

The 20 most influential people in field service: 2015 edition Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a phone call or two directly...

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Premium Resources, Servitization and Advanced Service Design

White Paper: Defining service excellence in twenty-first-century business (2015)

White Paper: Defining service excellence in Twenty-First-Century business (2015) We often talk about how modern technology has dramatically improved the way field service operates.    However, whilst the improvements in technology have enabled us to see increased field service efficiency and productivity, the flip side of the coin...

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