The Increasing Importance of Transparency
As the way service is delivered continues to evolve, particularly with remote connectivity and predictive maintenance becoming increasingly...
The drivers for change beyond the pandemic
The drivers for change beyond the pandemic The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...
What are the key themes that will impact the field service sector in the coming years?
What are the key themes that will impact the field service sector in the coming years? In a changing world of operations and technology,...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...
What does the introduction of remote-first mean for service operations?
What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Prioritizing digital transformation projects
Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
What is Driving the Move to Servitization
Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
