Author: Kris Oldland

Feature

Benchmark Report: 2022 Service Intelligence Report

Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now...

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Feature, Service Operations

3 Tips to Secure Approval for New Service Projects

3 Tips to Secure Approval for New Service Projects In this article from Aquant, we look at three tips to secure approval for new service...

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Feature, Service Operations

Customer Service 2.0

Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at...

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Feature, FSM Technology

Defeated by Data? How Streamlining Your Fleet Management Can Save You Much More Than Time

In this article for Field Service News, Sami Eric, UK Country Manager at Vimcar, discusses the benefits of digitalisation in fleet...

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Feature, Service Strategy

5 Enemies of Growth – What is Hitting Field Service Firms Hard?

5 Enemies of Growth: What is Hitting Field Service Firms Hard? In this third feature of a series of excerpts from a recent white paper...

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News, Service Operations

Rapid charging expert Heliox launches New 180kW Flex Charge System ™

Rapid charging expert Heliox has announced the launch of its 180kW Flex Charge System™, designed for high-powered depots and overnight...

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Feature, Service Operations

Bouncing Back: How Demand Surged as UK Lockdowns Eased

Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at...

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Feature, Service Operations

Here’s What Your Average KPI Numbers Aren’t Telling You

Here’s What Your Average KPI Numbers Aren’t Telling You Relying solely on average service KPIs may be risky for service organizations,...

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Feature, Service Operations

Health Check of UK Businesses Running Field Service Teams

Health Check of UK Businesses Running Field Service Teams In this feature taken from a white paper published by BigChange, we look at their...

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News, Service Operations

Field Service Businesses Bounce Back from Covid, but Soaring Costs Mean One-in-Eight Fears Failure Within a Year

Demand for UK trades has boomed since the end of the initial lockdown in July 2020. Plumbers, electricians, building-maintenance firms and...

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