Feature, FSM Technology

Service Management in the Cloud – The $120bn Question

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate...

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Feature, Service Strategy

Three questions to ask yourself now about your Field Service Organisation… before 2014 is another Auld Lang Syne…

December. That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin again in pursuit...

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News, Service Strategy

Lincoln Property Solutions enlists Tesseract Service Centre to manage its systems

Lincoln Property Solutions Ltd, a Properties Management Service company in Basingstoke, Hampshire, has selected Tesseract Service Centre to...

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The skills tomorrow’s field service engineer will need…

From Tesla’s electric cars to Siemens’ MRI machines, high-tech devices gather all kinds of data to indicate equipment health. Is the...

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Feature, Service Strategy

Understanding and applying effective Change Management: Part One – What is Change Management?

The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a...

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Service Leadership, Service Operations

The power of the field service engineer… (if he’s allowed to think for himself)

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...

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FSM Technology, Service Operations

How Shred-it gained complete visibility of their field services

Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Two

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your...

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Service Leadership

All about…. The Service Community

All about… The Service Community: “The Service Community is made up of people interested in finding out more about the...

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