The benefit to service revenue of reducing the time from hired to the field
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss the return on investment field service companies can see by reducing the time from hiring to field
Field Service as a sector needs to be sold to the next generation
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss how we need to sell field service to a new generation
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
Does the field service sector need to do more for sustainability?
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.
Understanding technological maturity in fleet management
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Why Your Customers May Need Unique Field Service Delivery Models
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Expert AMA: Do Not Overlook Your Customers During Digital Transformation
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
