Selling Service: Inside Philips’ Unconventional Team Structure
Aquant recently spoke with Peter Lee, Senior Manager of Service Sales and Marketing at Philips about on the most effective approach to sales and service.
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Expert AMA: Where your digital transformation starts is key
HSO’s Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital Transformation Success
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency
How FLS VISITOUR delivers multiple benefits for users
Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint
How can we improve our approach to overcoming bias in STEM
How can we improve our approach to overcoming bias in STEM? When we consider that, as an industry, we are facing a global workforce...
Avoid the digital disconnect: Keep the supply chain flowing with truly end-to-end integrated digitization, right down to the packaging and labelling
Arjun Khanna, Chief Technology & Innovation Officer at Kallik, discusses why cloud-based, end-to-end platforms for operations include labelling and artwork to keep the supply chain flowing smoothly and clear of regulatory issues.
The new skill sets that are required by remote service technicians
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
To align sustainability goals we must have clear definitions
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses why having clear, shared language and definitions are essential to allow us to move forward on field service sustainability goals
Does servitization require internal structure changes?
An important component of the discussion surrounding developing a servitized offering is whether there will need to be significant changes to the existing
structure of the organisation.
