Understanding technological maturity in FSM
In the first of a new series of features with GPSInsight we review the findings of an exclusive FSN Research Study into the relationship between Fleet Management & Field Service
Does servitization require internal structure changes?
An important component of the discussion surrounding developing a servitized offering is whether there will need to be significant changes to the existing
structure of the organisation.
Servitization in a post pandemic world
In the first feature from a recent FSN Research paper, published in partnership with HSO, we look at the role of servitization in the post-pandemic world.
What are the key take-aways from this study into the use of asset data in field service?
What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into...
Does the flow of asset data and cross-department collaboration plot the path towards servitization?
Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in our series...
The Perception of Field Service from Other Business Units
The Perception of Field Service from Other Business Units In this latest article in our series based on the latest Field Service News...
Why field service companies are increasingly turning to servitization
Discovering servitization in the new normal FSN Research recently undertook a detailed study in partnership with HSO to understand...
In an age of information, does critical data remain locked away in business silos?
To be used effectively data must break free of silos. In a new series of features from the latest Field Service News Research study hosted...
Why co-creation is increasingly becoming the secret to successful service delivery design
Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT...
Reactive, Proactive, Advanced and the Future of the Field Workforce
How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from...
