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EMEA Session: How Do We Build Engineer Loyalty?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session the focus will be on how do we build loyalty within our field service engineer and technician communities to ensure that we don't see our brightest stars leaving the workforce to join the competition.

Free

US Session: How Do We Build Engineer Loyalty?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session the focus will be on how do we build loyalty within our field service engineer and technician communities to ensure that we don't see our brightest stars leaving the workforce to join the competition.

Free

EMEA Session: Where Does Remote Service Sit in the Service Portfolio

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing whether remote first should become the default approach for field service or if we may be moving to swiftly away from traditional field service and we may damage our customer relationships as we do so.

Free

How Do We Deliver Consistency Across A Blended Workforce?

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing the blended workforce and exploring the challenges and benefits of using third-party service partners.

Free

FSN Debate: What Does Great Service Leadership Entail?

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing what great service leadership entails, whether experience in the field is necessary and whether leadership is an inherent skill or one that can be learnt.

Free

FSN CrowdThink Session: How Do We Develop Triage Workflows That Leverage Self-Help, AI and Remote Service?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand how field service organisations should be using modern tools such as self-help, AI and remote service to improve the triage process and the pitfalls we should avoid in doing so.

Free

FSN Debate: How Do We Avoid a Battle Over Recruiting Each Others Engineers?

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing how we as an industry can avoid getting into a battle for each others engineers which will ultimately damage the industry as a whole.

Free

FSN ThinkTank Session: Do Our Customers Truly See The Value Our Services Deliver?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing if our customers understand the value of our service and how we better understand how to align our service offerings to where they see value.

Free

Field Service Symposium 2023

The Field Service Symposium is a unique event in the field service calendar where the focus is on meaningful discussions amongst senior service leaders - with sessions designed to allow Symposium members to develop ideas that can genuinely help them drive service excellence in their organisations. Following the event a digital resource will also be created around each session at the Symposium providing members with the tools to help them take the ideas they establish at the live event from theory to practical application once they return to the office.

Free

FSN ThinkTank Session: How Do Remote Service and On-Site Service Align?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be reflecting on the rise of remote service and exploring how this new approach to service delivery aligns with more traditional field service operations.

Free

FSN CrowdThink Session: What metrics are key to modern field service success?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand what are the most important metrics in field service for driving effective improvements in service operations and getting closer to our customers.

Free

FSN Debate: Is Servitization a Walled Garden?

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing whether servitization is a walled garden or if there is a way for smaller non-OEM service providers to embrace advanced services as well.

Free
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