As we continue to face an aging workforce crisis within the global field service sector, many companies have turned to military veterans as a reliable pool of talented engineers…

This makes sense on a number of levels – in particular, veterans not only have the technical expertise but also have calm heads in the face of crisis, an essential ingredient for field service engineers.

Yet, at the same time, the transition from military service to the world of enterprise is not necessarily always an easy path to tread.

To help us understand better how we can integrate the strong pool of military veterans into our field engineering workforces, Kris Oldland, Editor-in-Chief, Field Service News, spoke with Capatin William Toti, the author of ‘From CO to CEO’.

Toti brought unparalleled insights into the discussion, which will be invaluable for any field service leader looking to recruit military veterans.

In this excerpt from the full-length interview, the two discuss how we, as field service organisations need to ensure we have a strong definition of the target profile for our engineers before we look for new recruits whether they are veterans or from other potential workforce pools.