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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)

Understanding the metrics that matter in a rapidly changing field service sector? (2019)​ Add to Your Personal Library (0) Click Category...

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Feature, FSM Technology

The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 4

The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 4 Concluding our series our experts, Bill...

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Feature, FSM Technology

The Big Discussion: Dynamic Scheduling – Part 1.

The Big Discussion: Dynamic Scheduling – Part 1. In the Big Discussion we bring together a panel of industry experts and focus on one...

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Feature, FSM Technology

The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 3

The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 3 In the third of our four-part series, our...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service

The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation

How the Internet of Things will change Field Service

James Smith, Research Director for Field Service conference producer for The Field Service Summit, organised by Copperburg explains how the IoT is set to change everything…

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Digital Transformation

Risk or Revolution: Rise of The Machines

Mark Homer, Vice President, Global Customer Transformation for ServiceMax explains why increased connectivity is an opportunity for service departments everywhere .

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Feature, FSM Technology

Why data is the ultimate democratizing tool that changes the paradigm in field service

Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry...

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Feature, FSN Research

Identifying the biggest change in the industry for customer requirements

In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.

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Digital Transformation, Feature, FSM Technology

Unlock The Implementation Problems of Gen-AI In Field Service

Overcoming the Implementation Hurdle For Generative AI In this series of articles that are serialised from an exclusive new Field Service...

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