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Feature, Service Leadership, Service Operations

Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach

Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach In today’s hypercompetitive business...

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Digital Transformation, News

European Commission awards Wiraya €2m to stimulate artificial intelligence innovation in Europe

Wiraya, a Marketing Technology firm based in Sweden which develops a Managed Mobile Customer Activation software, has been awarded €2...

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Think Tank Sessions, Trending

How Long Will the Recovery Take?

How Long Will the Recovery Take? With the lockdowns now over in many parts of the world and the light at the end of the...

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Digital Transformation, FSM Technology, News

OverIT Next-Gen FSM Platform 2022 Wave Two

OverIT Next-Gen FSM Platform 2022 Wave Two unleashes its full potential, not only delivering an extensive list of features, expanding the...

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Digital Transformation, Feature, Service Strategy

Demystifying a Quick Path to Value: Measure | Plan | Manage

Demystifying a Quick Path to Value: Measure | Plan | Manage FieldAware’s Marc Tatarsky outlines three key areas of focus service...

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News, Service Operations

Syncron to Help Optimize Service Parts Inventory and Enhance Customer Experience Across Sophisticated Dealer Network

Syncron today announced that Ford Motor Company has extended its relationship with Syncron to streamline and optimize the service parts...

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FSM Technology, News

The Panasonic Rugged Handheld Loved by Postal and Last Mile Delivery Workers Gets a Powerful Refresh

The latest TOUGHBOOK N1 handheld is more flexible, future-proof and more powerful.

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Feature, Home, Service Strategy

What does the introduction of remote service mean in terms of our approach to service delivery? 

In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?

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FSM Technology, News

Durabook Adds Intel’s 12th Gen CPU to Its R11 Fully Rugged Tablet

Durabook announced significant updates to its R11 fully rugged tablet, achieving a world-first with its 11.6” fully rugged device featuring the latest 12th Gen Intel® processor and architectural innovations to elevate the user experience.

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FSM Technology, News

Durabook Announces Full Range of Rugged Devices Is Windows 11 Compatible

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, has announced that its current suite* of...

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