The Importance of Empowering Field Service Technicians With Always Ready Tools
Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.
The difference in the lifecycles of consumer and enterprise mobile computing devices
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
Interview: Why we must look to rugged devices to empower our engineers… (2022)
Kris Oldland, Editor-in-Chief, Field Service News, is joined on the Field Service News Digital Symposium by Ben Baum, VP of Sales – Americas, Durabook
Keeping pace with the evolution of rugged technology for operational success
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.
Harnessing digital and mobile solutions to benefit business in a post-pandemic world
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt from that full length interview the two discuss how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.
Is there a correlation between Servitization and Digital Transformation?
Kris Oldland, Editor-in-Chief, Field Service News reflects on the alignment of digital transformation and servitization – the two key...
Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
