The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
Think Tank Sessions: Why Customer Success Matters
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more...
Does a Focus on Customer Success Require a Shift in Management Structure?
In the second feature from a recent white paper we published in partnership with FieldAware, we analyse the need of a shift in management structure for service organisations with a customer success focused model.
Are we only just starting to scratch the surface of what we can achieve with connected field service?
How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?
Think Tank Sessions: The Journey to Customer Success
Establishing a model where we can work within a customer success framework for our customers is one challenge. However, how do we bring...
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
The Big Discussion: Dynamic Scheduling – Part 2.
The Big Discussion: Dynamic Scheduling – Part 2. In the Big Discussion we bring together a panel of industry experts and focus on one...
The Big Discussion: Dynamic Scheduling – Part 3.
The Big Discussion: Dynamic Scheduling – Part 3. In the Big Discussion we bring together a panel of industry experts and focus on one...
The Big Discussion: Dynamic Scheduling (Part 4)
The Big Discussion: Dynamic Scheduling – Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one...
