Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
The Drivers Behind Adopting Remote Services
The trend towards adopting remote services has been one that many field service organisations have been embracing, even more so during the...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Do we need different strategies for remote service when working with third-party field workforces?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
The organizational structure Konica Minolta adopted when rolling out remote service
The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...
Do remote tools empower decentralized service
Do remote tools empower decentralized service There are benefits and challenges to both the centralized and decentralized approaches to...
Research – Three Key Questions Field Service Companies Must Ask Themselves
Three Key Questions Field Service Companies Must Ask Themselves
Digital transformation: The technology underpinning servitization
Digital transformation: The technology underpinning servitization In this series of articles that are serialised from an exclusive new...
New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce
Salesforce have recently announced new AI-powered Field Service innovations to help organizations across industries streamline field...
