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Feature, Service Leadership, Service Operations

The importance of connecting with our field service techs

The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...

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Feature, Service Strategy

Can we centralize decentralization?

https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized...

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Feature, Service Strategy

The strategic importance of centralizing decentralization

https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the...

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Feature, Service Strategy

Do remote tools empower decentralized service

https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and...

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Feature, Service Strategy

Why globalization and centralization are not the same

https://vimeo.com/890804931 Why globalization and centralization are not the same There are benefits and challenges to both the centralized...

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Feature, Service Strategy

The importance of autonomy in the field

https://vimeo.com/890806783?share=copy The importance of autonomy in the field There are benefits and challenges to both the centralized...

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Feature, Service Strategy

The key benefits of centralization

https://vimeo.com/890805743 The key benefits of centralization There are benefits and challenges to both the centralized and decentralized...

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FSM Technology, News

Trackunit acquires N. American IoT field services expert OEMSI

Global IoT services provider Trackunit has acquired North American field services expert OEM Solutions Inc as part of its drive to offer...

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Premium Resources, Resources, FSN Free

Servitization in a post-pandemic world: Research Debrief (Part Two)

Servitization in a post-pandemic world: Research Debrief (Part Two) https://vimeo.com/841976010 Add to Your Personal Library (0) Click...

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Premium Resources

Interview: The Art of Information, ft. Martin Knook, CEO, Gomocha

Interview: The Art of Knowledge, ft. Martin Knook, CEO, Gomocha https://vimeo.com/840074278 Field Service News, Editor-in-Chief Kris...

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