Where Does the Value of Service Delivery Now Lie for the Customer?
Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have faced as a sector has...
What Does the Role of the Engineer Look Like in a World of Remote Support?
What Does the Role of the Engineer Look Like in a World of Remote Support? One of the key outcomes of the world going into a global...
Making Servitization Work
Making Servitization Work Understanding the why of servitization is on the surface a relatively easy task. However, get a firm grip on the...
Industry Leaders – Dan Sewell, Espresso Service on overseas expansion
Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about the improvements to their...
FSN Leaders: Dan Sewell, COO Espresso Service on selecting a dedicated FSN solution
Kris Oldland Talks exclusively to Dan Sewell, COO, Espresso Service about why he and his organisation identified the need for a dedicated...
AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
How Aware Are You of Your Field Service Organisation’s Awareness in the Marketplace?
As service becomes a core differentiator amongst competing for business the ability to sell the value of service is an essential facet of modern business strategy. Bill Pollock, President of Strategies for Growth discusses the nuance of marketing the value of your service and how to get it right…
3 keys to build a strong employer brand in the Service Industry…
Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…
Monetising the Impact of the IoT in Field Service
Bill Pollock, President, Strategies for GrowthSM tackles one of the biggest questions smart Field Service Directors are asking themselves today – how to make money from IoT based field service delivery…
IFS unveils IoT solution to help customers drive digital transformation
IFSÂ announced yesterday the launch of IFS IoT Business Connector, a new product that is designed to shorten the time from ideas to...
