Research Analysis: The Changing Face of the Field Service Engineer (Excerpt One)
Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital...
Don’t be caught in the Emperor’s new clothes. First focus on the customer!
Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners.
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
Eight tips for improving field service productivity: Part Four
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your...
The Big Debate: Servitization (part two)
At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key...
Service Management Automation 2.0
Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how...
The Contact Centre of Tomorrow: 5 ways it will be different
The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is...
How Shred-it gained complete visibility of their field services
Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...
What is Driving the Move to Servitization
What is Driving the Move to Servitization Given the challenges in both implementing and selling servitization based strategies (both...
The Internal Structure of Servitization
The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the space to innovate when...
