How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
Are we only just starting to scratch the surface of what we can achieve with connected field service? Â
How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?
Does asset data analysis require fresh technology or fresh processes?
When it comes to making sure that organizations are then utilizing the data collected effectively, does asset data analysis require fresh technology or fresh processes?
A key correlation between the extended use of asset data and wider business success
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
Take One: Using Video to prove compliance
Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool
Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales
Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service...
Making our Field Technicians Feel Comfortable and Safe at Work
Alan Holt discusses the challenges of keeping field technicians safe during the pandemic and how communicating with his team has been crucial during these difficult times.
ServiceMax Asset 360 for Salesforce Expands Beyond Operational Field Service with New Features To Drive Revenue Growth and Lifetime Value
ServiceMax, a leader in asset-centric field service management, today announced that it has released new features for Asset 360 for...
