Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 3
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 3 In the third of our four-part series, our...
Advanced Services in UK road transport
Faced with high fuel costs, congestion, driver shortages and changing delivery patterns, the UK road transport industry has to change...
The Big Discussion: Artificial Intelligence and Field Service
The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts...
Adapting to Changing Regulations
Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at...
Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?
Change is best arrived at in iterations. In the final of this series from an exclusive Beyond the Data report that is part of a major...
Where Have All the Technicians Gone?
Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill...
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Service & Operations Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 9:30am (UK time) on Tuesday 28th January 2025. SPECIAL OFFER FOR FSN READERS.
The new field service paradigm will be built on IoT
The next paradigm will be built on the Internet of Things With the field service sector in a period of flux, evolution, and disruption, it...
