Aligning different technologies into one digital transformation project
David Smith, former Group Digital Transformation Director at Amey, explains the challenges of aligning two new technologies into one digital transformation project.
The Importance of Service Marketing Ft. Michael Blumberg
Interview: The Importance of Service Marketing Ft. Michael Blumberg (2021) Add to Your Personal Library (0) Click Category to Bookmark...
Advanced-Problem-Solving
Advanced Problem-Solving As a field service professional you already likely have a natural problem-solving tendency. However, in this...
Guide to Negotiation and Persuasion
Guide to Negotiation and Persuasion Whether it is with your customers, your team members or your executive board the skills of negotiation...
A Manager’s Guide to Resolving Team Conflict
A Manager’s Guide to Resolving Team Conflict Internal conflict in your team can prove to be the most challenging area for any field...
Tom Cameron becomes OverIT’s new Chief Revenue Officer
OverIT appoints Tom Cameron as their new Chief Revenue Officer. With his 20+ years of B2B software experience, he will play a critical role in driving sales to accelerate growth and increase sales efficiency.
Becoming the Boss: A Guide for New Managers
Becoming the Boss: A Guide for New Managers One of the biggest challenges we face in the field service sector is that due to the mission...
Soliciting and Responding to Customer Feedback
Soliciting and Responding to Customer Feedback Customer feedback whether it be good or bad represents an incredible opportunity for...
Why are many service organizations not getting the expected value out of digital transformation?
David Smith, former Group Digital Transformation Director at Amey, discusses why many field service organizations are not getting the expected value from their digital transformation projects.
Join IFS and Electrolux for an Insightful Webinar on Dynamic Scheduling and Customer Centricity
Discover how Electrolux is transitioning from manual to automated scheduling and the impact that dynamic scheduling solution can have on your organization’s service delivery.
