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Feature, Service Leadership

Transforming Field Service for Gen Z and Women in the Digital Age

The field service and manufacturing sectors have long been built on reliability, craftsmanship, and deep technical knowledge. Yet, they now face the dual challenge of talent attrition due to retirement and the urgent need to modernize to remain competitive.

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Feature, Spare Parts

Digital Twins in Spare Parts: Smarter Stock, Fewer Surprises (But Not a Silver Bullet)

Digital twins promise smarter spare parts management, but they’re no magic fix. Companies that invest in quality data and seamless integration reap the rewards—others? Not so much.

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Feature, Spare Parts

Building a Resilient Spare Parts Supply Chain: Strategies to Stay Ahead of Disruptions

Supply chain disruptions are inevitable, but smart businesses build resilience. From diversifying suppliers to leveraging AI for real-time risk monitoring, learn how to create a supply chain that adapts and thrives—no matter the challenge.

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News, Service Leadership, Service Strategy

Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER

The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Service & Operations Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 9:30am (UK time) on Tuesday 28th January 2025. SPECIAL OFFER FOR FSN READERS.

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Feature, Service Operations, Spare Parts

How to Strengthen Spare Parts Supply Chain With Supplier Relationship Management

Strengthening Spare Parts Supply Chains Through Strategic Supplier Relationship Management A robust Supplier Relationship Management (SRM)...

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Aftermarket, Digital Transformation, Feature, Pricing, Service Strategy

Rethinking Industrial Pricing: A Fresh Perspective to Sustainable Profit

Rethinking Industrial Pricing for Sustainable Profitability Kris Oldland, Editor-in-Chief, reflects on the recent Copperberg White Paper,...

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Premium Resources, Resources, FSN Free

White Paper:  Selecting a partner to empower your digital transformation

White Paper: Embracing The Next Wave: Generative AI in Field Service Management This white paper is part of the FSN PRO library of premium...

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Premium Resources, Resources, FSN Free

White Paper: Embracing The Next Wave: Generative AI in Field Service Management

White Paper: Embracing The Next Wave: Generative AI in Field Service Management This white paper is part of the FSN PRO library of premium...

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Digital Transformation, Feature, FSM Technology

Gen-AI’s Ultimate Role In Effective Field Service

Crafting the Future – GenAI’s Long-Term Vision in FSM In this series of articles that are serialised from an exclusive new Field...

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Digital Transformation, Feature, FSM Technology

Unlock The Implementation Problems of Gen-AI In Field Service

Overcoming the Implementation Hurdle For Generative AI In this series of articles that are serialised from an exclusive new Field Service...

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