What is Driving the Move to Servitization
What is Driving the Move to Servitization Given the challenges in both implementing and selling servitization based strategies (both...
The Internal Structure of Servitization
The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the space to innovate when...
Reframing the Service/Product Conversation
Reframing the Service/Product Conversation The dichotomy between sales and service is changing beyond recognition. However, we must...
The Multiple Challenges of Servitization
The Multiple Challenges of Servitization It is of course a massive understatement to say that servitization is a challenging strategy for...
The First Steps on the Road to Recovery…
The First Steps on the Road to Recovery We have all talked about the importance of ensuring we can get onto the road to recovery...
The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of...
High Level Business Priorities in Field Service and Customer Service
Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service...
Connected Service : From Reactive to Dynamic Collaborative Resolution
White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service...
Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world
Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a...
Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study...
