The Initial Operational Challenges of Covid-19
The Initial Operational Challenges of COVID-19 The impact of Covid-19 and the subsequent lockdowns across the world have become the...
The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of...
Digital Services and New Digital-First Customer Experiences
Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by...
High Level Business Priorities in Field Service and Customer Service
Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service...
Connected Service : From Reactive to Dynamic Collaborative Resolution
White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service...
Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world
Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a...
Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study...
Comparative Analysis: The impact of the pandemic on digital transformation
The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a...
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in...
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...
