White Paper: Four Service Scenarios (2022)
White Paper: Four Field Service Scenarios Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category...
How to prevent “quiet-quitting” in the field service industry
Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent “quiet-quitting” in their teams.
e-Book: Transforming Customer and Employee Experience with Connected Field Service
e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to...
The Role of Co-Creation in Servitization Strategies
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation, there are risks involved for the customer.
What is Workforce Management (and How Does it Work)?
What does Workforce Management (WFM) mean exactly and why it is important to have an efficient workforce management process in place?
Should We Look at Hardware and Software as an Integrated Solution When Investing in Field Service Technology?
Dan Snowden and Max Dinser of HSO discuss whether we should look at hardware and software as an integrated solution when investing in field service technology.
Three reasons why an AI investment will help reduce service costs
Learn how investing in Artificial Intelligence tools will help your organization manage costs and improve service.
ServiceMax Adds New Mobile, Communication, and Data Capture Capabilities to Flagship Field Service Management Platform
Core 22 R3 release includes updates to ServiceBoard, Zinc, Go, and DataGuide to help customers capitalize on greater value driven by an end-to-end ServiceMax solution.
3 Service Industry Challenges That are More Common Than you Think
Here’s how top service leaders are solving them
Consultative Selling Requires Us to Be Able to Positively Challenge Our Customers
Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service operations after the pandemic.
