Editor’s picks on:
Service Operations
Volta Trucks accelerates its launch in Sweden with its first electric trucks on the road this year
Volta Trucks has announced the first implementation of its new full-electric Volta Zero with Truck as a Service charging infrastructure to Heppner.
Circular Economy and Servitization – Join Syncron’s LinkedIn Live event
Join Syncron for an exclusive LinkedIn Live event on May 18th for an engaging discussion on circular economy and servitization in the field service sector.
TVS SCS Launches Locker Network to Improve Field Service Productivity
TVS Supply Chain Solutions, the leading final mile solutions provider in the market, today announced the launch of its next-generation...
What Shifting Left Means For Service Organizations
Shorten the service lifecycle, improve customer relationships, and reduce service costs.
Latest news and articles on:
Service Operations
Slow-cooked field service brisket
Danny Bearzatto, Co-Founder and Managing Director of Structured Creative, breaks down the best elements that create success in field service management operations with a unique analogy.
Why Your Organization’s Skills Gap is Contributing to Skyrocketing Service Costs
Discover how the growing skills gap in the service industry is driving up costs and affecting customer satisfaction. Learn the key factors contributing to this issue and explore actionable solutions for businesses to bridge the gap and maintain a competitive edge.
Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
Mineral Wars: How Your Business Can Prepare to Deal with the Battery Crisis?
Whilst businesses are finally making bold assertions to electrify their processes, we are now facing a battery crisis. Where has this come from and how will businesses cope? Alex Stapleton, Sales Director at Alexander Battery Technologyes shares his expert insight into this topic.
Understanding technological maturity in fleet management
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Premium Content: Managing a Field Workforce
FSN PRO members subscribers can access our entire premium content library including an amazing selection of resources on the topic of Managing a Field Workforce including research reports, in-depth interviews and white papers.
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Popular news and features on:
Service Operations
Are we now seeing customer acceptance of remote service?
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them
Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, support market research and more.
Is the lingering impact of the pandemic driving remote service?
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research
IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.
OverIT names Monica Simeone as Chief Philanthropy Officer
OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy Officer.
Volta Trucks announces first implementation of its new full−electric Volta Zero with Truck as a Service charging infrastructure to Heppner
Volta Trucks has announced the first implementation of its new full-electric Volta Zero with Truck as a Service charging infrastructure to Heppner.
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Is the experience of pressure in the field key to what makes a great remote service specialist?
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.