Why Employee Experience Matters for Customer Satisfaction
It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts...
COVID-19: Reduce Site Visits and Increase Remote Assistance
As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution to maintaining continuity during the pandemic lies in AI, remote technology, and better data collection.
Aquant Produces Covid-19 Resilience Hub
Aquant has created a content hub which includes webinars, virtual roundtables, and other ways for the service industry to connect.
Why Artificial Intelligence in Field Service is Dependent on People
Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white paper recently published...
Learn How Smart Care is Transforming Service Delivery Strategies for the New Normal
In the April 28 webinar hosted by Aquant and the Service Council, Gyner Ozgul, Senior Vice President of Operations at Smart Care Equipment Solutions talks about how his organization is changing the way they do business by empowering its workforce to make better decisions.
Why Knowledge Transfer is Failing in Field Service
Why Knowledge Transfer is Failing in Field Service In our previous article in this series of excerpts from a recent white paper published...
Solving the Field Service Skill Gap with AI
Solving the Field Service Skill Gap with AI Field service teams are in flux. The existing drain to the workforce brought on by a deluge of...
White Paper: Solving the Field Service Skill Gap with Artificial Intelligence
White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020) Field service teams are in flux. The existing drain to...
