From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise
Collecting customer data is not the challenge nowadays. The challenge is converting all that data into intelligence that drives action in real time, where decisions must be made and relationships are either won or lost.
Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth
When organizations move from fragmented systems to a unified, intelligent solution, they unlock the power to predict demands, synchronize teams, and scale in alignment with customer expectations.
AI-Powered CRM: The Journey Customers Actually Want
When a customer reaches out about a delayed shipment, legacy CRM systems often show each team only a fragment of the story. Sales might see the order, support sees the complaint, and logistics sees the shipment—but no one sees the full journey.
Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment
Service transformation doesn’t start with tools. It starts with how people think.
Returns Are Killing Your Margins – And You’re Making It Worse
Returns are the dirty secret of e-commerce—clogging up warehouses, slashing margins, and frustrating customers. But what if you’ve been thinking about them all wrong? Here’s how the smartest brands are flipping the script.
How IoT is Revolutionizing Field Service: Real-Time Diagnostics & Faster Response
IoT is reshaping field service, shifting from reactive repairs to real-time diagnostics and predictive maintenance. With smarter monitoring and AI-driven insights, businesses can cut downtime, boost efficiency, and elevate customer experiences.
How Predictive Analytics is Reshaping Aftermarket Loyalty – Forever
Predictive analytics is reshaping aftermarket services, shifting from reactive to proactive strategies. Learn how AI-driven insights boost customer loyalty and trust.
Embracing Mobile-First Technology to Enhance Field Service Workflows
With mobile solutions, field service teams resolve tasks faster, communicate better, and deliver smoother customer experiences.
White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024)
White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024) In the field service sector, organisations...
How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
