Customer Service 2.0
Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at...
Bouncing Back: How Demand Surged as UK Lockdowns Eased
Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at...
Health Check of UK Businesses Running Field Service Teams
Health Check of UK Businesses Running Field Service Teams In this feature taken from a white paper published by BigChange, we look at their...
Is the move toward servitization gaining greater traction?
Is the move toward servitization gaining greater traction? FSN Research recently undertook a detailed study in partnership with HSO to...
How much did the pandemic impact customer-centricity and digital transformation?
How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in...
The crowdsourced tech: a new way to deliver on-demand field service?
Manuel Grenacher, CEO Coresystems takes a look at how crowdsourcing could potentially be a revolution in delivering field service as and...
The field service team: the power to drive customer service forward
What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group, shares his views.
Security specialist upholds outstanding customer service with Fleetmatics
Security integration specialist Scottish Communications Group (SCG) has cut thousands of pounds from its annual fuel bill following the...
What is the difference between good and great customer service?
Strategies for GrowthSM President and member of the #FSN20 Bill Pollock takes a look at what separates great customer service and good customer service…
