Professional Service Teams are Switching from WhatsApp to AR-Based Visual Support Tools! But why?
Find out why professional service teams are opting to use AR-Based Visual Support Tools and what potential risks there are to using private chat apps like WhatsApp.
How to Improve Performance Measurement in Field Service with Service Intelligence
Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if your...
Does asset data analysis require fresh technology or fresh processes?
When it comes to making sure that organizations are then utilizing the data collected effectively, does asset data analysis require fresh technology or fresh processes?
Electrolux launches Appliance-as-a-Service program to promote circular economy
Electrolux is launching a new ‘Appliance-as-a-Service’ program for landlords to contribute to the circular economy by integrating a circular approach into home appliance products and solutions and this is the latest example.
Is there still a place for on premise FSM solutions?
Paolo Bergamo, CEO, OverIT discusses if field service management systems have fully moved to the Cloud or if there is still a place for on premise FSM solutions
Ericsson, Qualcomm and Thales to take 5G into space
5G non-terrestrial networks could help to provide complete global 5G coverage – including areas currently not served by terrestrial networks.
A period of transition where asset data is collected through multiple sources
In our research study, conducted in partnership with ServiceMax, we analyze how service organizations are collecting asset data through multiple sources.
How quickly will today’s innovation in FSM become tomorrow’s table stakes?
Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes?
AMA Reflections: Answering the Tough Industry Questions on Field Service Technology and Strategy
Dan Snowden and Max Dinser of HSO join the Field Service News Digital Symposium to reflect on an AMA session focused on technology and service strategy in the field service industry.
A key correlation between the extended use of asset data and wider business success
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
