Tag: Digitalisation

Feature, Service Operations

Overcoming potential customer barriers to adopting remote service tools?

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

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Feature, Home

Field service engineers are becoming an increasingly scarce resource

While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…

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Feature, Home, Service Operations

How are customers reacting to Konica Minolta’s remote-first policy?

Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy

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Digital Transformation, Feature, Home

Our industry will only become more data driven and we need Artificial Intelligence to make it work

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…

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Feature, Home, Service Strategy

The role that development and trust can play in workforce retention

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

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Feature, Service Operations

How Konica Minolta is fostering a culture of intrapreneurship within the workforce

Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the technician workforce

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Digital Transformation, Feature

Remote service is now firmly established as part of our industry

While the tools for remote service were being leveraged by some forward-looking organisations and championed by many analysts in the industry as a game change long before 2020, the pandemic brought the whole field service sector onto the same page

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Digital Transformation, Premium Resources

White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)

White Paper: CTRL ALT DELETE – Time to reboot field service? ​ Add to Your Personal Library (0) Click Category to Bookmark Public...

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Premium Resources

Think Tank Sessions: What is effective data use in field service?

Access the exclusive Field Service News Think Tank Sessions Executive Briefing report as we reflect on a very robust conversation around the effective use of asset data in field service

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Feature, Service Strategy

We need to understand the challenges of multiple stakeholders within a customer organisation

Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers

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