Is the cannibalisation of spare parts a threat to service revenue or is it an opportunity to rethink the service supply chain?Â
The members of our Think Tank offer up their insight into the various threats field service companies face regarding spare parts revenue
In a time of cross-industry mass disruption, how do we plan for a future, whose direction is still undecided?Â
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Will the ongoing digitalisation of the field service sector lead to a greater importance of on-site field service?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
While the strategic goals of field service companies are evolving, so to are the expectations of our customers
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Is the inherent value a field service engineer brings to an organisation likely to change as service thinking evolves?Â
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
Will the field service engineers and technicians of the future have a different skill-set of those we employ today?Â
ThinkTank Reflections: Will the field service engineers and technicians of the future have a different skill-set of those we employ today?...
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...
The Importance of Empowering Field Service Technicians With Always Ready Tools
Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.
A Team of Employees and Third-Party Contractors
In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.
Why Total Cost of Ownership is about far more than just the life-cycle of a device
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
