Tag: Salesforce

FSM Technology, News

New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce

Salesforce have recently announced new AI-powered Field Service innovations to help organizations across industries streamline field...

Read More

Digital Transformation, Feature, Home

Why Your Customers May Need Unique Field Service Delivery Models

Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery

Read More

Digital Transformation, Feature, Home

Can great customer experience be delivered by remote service?

Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools

Read More

Digital Transformation, Feature, Home

The technology required for ecosystem thinking

Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work

Read More

Digital Transformation, Feature, Home

Connected field service across the blended workforce

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

Read More

Digital Transformation, Feature, Home

Is there a growing appetite to deliver higher standards of customer service?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

Read More

Digital Transformation, Feature, Home

Do we need to know our customers better?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

Read More

Digital Transformation, Feature

Connected field service as a tool to empower engineers

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

Read More

Feature

Connecting field service across 3 pillars: people, process and technology

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

Read More

Digital Transformation, Feature, Home

The importance of the on-site service call in an increasingly digital world

We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service visit offers is now more important than ever.

Read More
Close