The Contact Centre of Tomorrow: 5 ways it will be different
The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is...
Masternaut deploys telematics for the remote monitoring of commercial cranes and heavy lifting equipment
New service uses the telematics provider’s contactless CANbus connectivity to stream accurate data live from the vehicle or crane unit....
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
Courier company set to improve field service staff productivity by 30%
DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service...
Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?
For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...
KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services
KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...
Ouch! Getting the profit/cost centre call wrong in your service business.
It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...
Telogis is Ranked Among Deloitte’s Technology Fast 500 for the Sixth Year in a Row
Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among...
THE AMAZING AMAZON DRONES: PART ONE: PR STUNT OR FIELD SERVICE REVOLUTION?
At the beginning of this month Amazon caused a global sensation when they announced their intentions to launch a new service Amazon Prime...
Field Service companies leveraging performance analytics gain competitive advantage Aberdeen report reveals
A recently published study from Aberdeen Group commissioned by Trimble FSM has found that the best-performing field service organisations are extremely focused on improving service, and to achieve that, they are leveraging performance analytics to launch new initiatives and enhance existing ones. As a result, they are reaching higher levels of customer satisfaction and loyalty.
