AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
Engineers are van drivers too
Reducing fuel costs and improving road safety in service organisations means convincing engineers they are drivers as well as...
Eight tips for improving field service productivity: Part Four
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your...
Green intentions? The end game of fleet sustainability examined
Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear and financial...
The Big Debate: Servitization (part two)
At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key...
Eight tips for improving field service productivity: Part Three
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.
Eight tips for improving field service productivity: Part One
Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good...
White Paper: Poor Relations (2015)
Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...
Trimble Horizon—a New Cloud Platform for Field Service Management
Trimble yesterday introduced its new cloud-based platform for field service management—Trimble® Horizon. Trimble Horizon will be the...
