Tag: ServiceNow

Feature, Home Page, Analysis, Service Strategy

How do we find the balance between drowning in data and operating in a data-driven world? 

In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data

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Feature, Home Page, Trending, Service Strategy

Is servitization still relevant? What kind of relationship do my customers now expect from me? 

In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world

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Feature, Home Page, Trending, Service Strategy

What skill set will a successful service engineer or technician need to have in this post-pandemic world? 

In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.

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Feature, Home Page, Analysis, Service Strategy

What does the introduction of remote service mean in terms of our approach to service delivery? 

In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?

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Digital Transformation, Premium Resources

White Paper: Reflect. Rethink. Revise (2022)

New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…

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Digital Transformation, Feature

Will an economic downturn drive field service as a revenue generator

Will an economic downturn drive field service as a revenue generator Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field...

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Digital Transformation, Feature

The experience economy will lead to a need for better customer relationships

The experience economy will lead to a need for better customer relationships Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the...

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Digital Transformation, Feature

Data, like oil, needs processing to add value

Data, like oil, needs processing to add value Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field Service News Digital...

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Digital Transformation, Feature, Service Operations, Editor's Pick

We need to rethink training in field service

We need to rethink training in field service Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field Service News Digital...

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Digital Transformation, Feature

Effective IoT strategy needs executive buy-in across a business

Effective IoT strategy needs executive buy-in across a business Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field...

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