How do we find the balance between drowning in data and operating in a data-driven world?
October 27, 2022
In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data
ServiceNow
Is servitization still relevant? What kind of relationship do my customers now expect from me?
October 20, 2022
In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world
What skill set will a successful service engineer or technician need to have in this post-pandemic world?
October 13, 2022
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.
What does the introduction of remote service mean in terms of our approach to service delivery?
October 7, 2022
In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?
White Paper: Reflect. Rethink. Revise (2022)
September 29, 2022
New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…
Will an economic downturn drive field service as a revenue generator
February 7, 2022
Will an economic downturn drive field service as a revenue generator Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of
The experience economy will lead to a need for better customer relationships
February 3, 2022
The experience economy will lead to a need for better customer relationships Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase
Data, like oil, needs processing to add value
February 1, 2022
Data, like oil, needs processing to add value Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and
We need to rethink training in field service
January 31, 2022
We need to rethink training in field service Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and
Effective IoT strategy needs executive buy-in across a business
January 28, 2022
Effective IoT strategy needs executive buy-in across a business Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution”
