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Dr. Shaun West is Professor for Product-Service System Innovation at the Lucerne University of Applied Sciences and Arts. He is a passionate advocate for services and how they can lead to improving outcomes in complex product-service systems. He applies Service Design, lean approaches and more traditional business approaches to defining problems and building new solutions that provide more value. His research interests are based around servitization and Smart Services for product service systems:

The Lucerne University of Applied Sciences and Arts fulfils its mandate in the four areas of education: continuing and executive education, applied research and development, and services. Because of its research activities and specialised services, the Lucerne University of Applied Sciences and Arts is an important and reliable partner for enterprises in the private sector, federations/associations and public authorities. It maintains an extensive national and international network.