Tag: Shaun West

Feature, Service Operations

Do contracts align with the value proposition?

Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.

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Feature, Service Operations, Service Operations, Analysis

The Fundamentals of Service Haven’t Changed over Time

Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.

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Feature, Service Operations

Can You Train Entrepreneurialism?

Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to become successful entrepreneurs.

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Feature, Home Page, Analysis, Service Operations

The Resilience of Service Businesses During Economic Downturns

Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the years, such as the pandemic and economic crises.

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Feature, Service Operations

How Can We Define Advanced Services

Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective on how we can define advanced services today.

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Feature, Service Operations

The Role of Co-Creation in Servitization Strategies

Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation, there are risks involved for the customer.

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design

Interview: From Product to Service – ft. Prof Dr Shaun West

Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.

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