Tag: Video

Feature, FSM Technology, Home

The Importance of Empowering Field Service Technicians With Always Ready Tools

Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.

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Why Total Cost of Ownership is about far more than just the life-cycle of a device

Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs

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Digital Symposium, FSM Technology, Premium Resources, Video Content

Interview: Why we must look to rugged devices to empower our engineers… (2022)

Kris Oldland, Editor-in-Chief, Field Service News, is joined on the Field Service News Digital Symposium by Ben Baum, VP of Sales – Americas, Durabook

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If the resource doesn’t exist you are not going to be able to recruit it

Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss why they partnered together to develop a new talent pool of field service technicians themselves.

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How important is brand recognition when it comes to recruitment?

Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss how much of a factor in the success of the Concept Academy was the brand recognition of Whirlpool

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Concept Academy – a new approach to field service recruitment

Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.

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Convincing a new generation that University may not be the right path

David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss whether the prevalence of university education has resulted in a field service workforce crisis

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How much harder is it to attract new technicians today than it was in the past?

Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs

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The difference in the lifecycles of consumer and enterprise mobile computing devices

Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.

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Feature, FSM Technology, Home

Understanding that different engineers may require different devices – even in the same organisation

In this excerpt from that full length interview the two discuss how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.

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