Month: January 2021

Digital Transformation, Feature

Up Time as a Service: The New Normal Expectation for Field Service

Up Time as a Service: The New Normal Expectation for Field Service In this article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, discusses the “new normal” expectation for field service organisations to offer a proactive, connected, and remote service…   Over the last 12 months, Field...

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Digital Transformation, Feature

The Emergence of A Hybrid Support Model – Fad or Future?

The Emergence of A Hybrid Support Model – Fad or Future? Marc Tatarsky, SVP Marketing, FieldAware, reflects on the findings of a major research project undertaken in partnership with Field Service News and asks whether the trends that study appears to reveal will become a permanent part of the new normal as we look to a...

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Feature, FSN Research

Employee Engagement and Staff Loyalty

Engaged employees are effective employees. In the penultimate feature in our series of analyses our exclusive research study run in conjunction with specialist workforce management solution provider Goodt, we discuss the study’s trends regarding employee engagement and fostering loyalty within the workforce…   In the...

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Feature, Leadership, Service Strategy

Five Global Trends Driving the Future of Field Service

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field service… In the science of dynamics speed is defined as the rate of displacement of a moving object over time (d/t). Acceleration is defined as the rate of change of speed over time (d/t2)....

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Managing the Field Workforce, Premium Resources, Written Content

The Essential Guide to the Blended Workforce (2021)

The Essential Guide to the Blended Workforce (2021) Has the pandemic driven a greater need for the blended workforce?   2020 was one of the most challenging of years for all of us. We have had to deal with unprecedented challenges in both our working and personal lives as we adapted to a life of lockdowns and for …...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Research, Written Content

Research Debrief: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research...

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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Across all service-centric sectors, a universal maxim is that an organisation’s most valuable resource is its staff. We exist in a service-centric economy, one where an effective workforce can and does bring competitive advantage, and a...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Documentary: The Blended Workforce and the New Normal of Field Service (2021)

Documentary: The Blended Workforce and the New Normal of Field Service (2021) Field Service News in partnership with ServicePower explore the role of the blended workforce in the field service sector and speak to leading industry experts from Electrolux, Ericsson and Ideal Boilers to find out the benefits, challenges and opportunities of...

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Digital Symposium, Premium Resources, Remote Service Delivery, Video Content

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021) Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality...

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