The barriers preventing asset data flow
The barriers preventing asset data flow Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax. In this excerpt Jain...
Understanding the drivers behind moving to a remote-by-default approach to service
Understanding the drivers behind moving to a remote-by-default approach to service The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the central...
IFS positioned as a Leader in IDC MarketScape for Worldwide Manufacturing Service Life-Cycle Management 2022 Vendor Assessment
IFS is recognized for its strong ecosystem and for capabilities that support an enterprise-wide service transformation. IFS, the global cloud enterprise software company, today announced that it has been positioned in the Leaders Category in the IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Platforms 2022...
White Paper: Intelligence Flow (2021)
White Paper: Intelligence Flow (2021) The debate about best-of-breed technology stacks versus the single author, all-in-one platform approach has been one that has been held for over a decade at least. Now in this exclusive Field Service News white paper, we put forward the argument that the trajectory our industry is...
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. During 2021, Field Service News Research hosted a global study in partnership with HSO that was designed to understand the importance of customer service in field service operations and how the ability to...
How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report
The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role in exacerbating the issues, service providers also faced workforce labor shortages, harder-to-diagnose equipment, and a widening knowledge gap among technicians But, according to data analyzed in...
Think Tank Sessions: Defining Customer Success (2022)
Think Tank Sessions: Defining Customer Success in Field Service Is customer success the ultimate goal of field service companies around the world? Is the progress from customer satisfaction to customer success one of natural evolution if this is the case? First, businesses need to work out how to define company success metrics. Once...
How Can We Define Advanced Services
Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing....
Field service needs to be agile. So why do we invest in rigid software tools?
Field service needs to be agile. So why do we invest in rigid software tools? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr,...
Plexal To Work With Startups And Industry To Diversify The UK Telecoms Sector
Plexal, the innovation company established by Delancey, is working with the UK government’s Department for Digital, Culture, Media & Sport (DCMS) to support the diversification of the UK’s telecoms market and stimulate the creation of products and services from SMEs and startups. The announcement was made by Minister of State at...