Month: February 2022

Digital Transformation, Feature

The barriers preventing asset data flow

The barriers preventing asset data flow Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer,...

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#FSN20, Analysis, Feature, Service Strategy

Understanding the drivers behind moving to a remote-by-default approach to service

Understanding the drivers behind moving to a remote-by-default approach to service The #FSN20 is Field Service News’ annual celebration...

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Digital Transformation, News

IFS positioned as a Leader in IDC MarketScape for Worldwide Manufacturing Service Life-Cycle Management 2022 Vendor Assessment

IFS is recognized for its strong ecosystem and for capabilities that support an enterprise-wide service transformation.  IFS, the...

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Premium Resources, Research, Servitization and Advanced Service Design

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...

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Feature, Service Operations

Field Service Think Tank Sessions: A Workplace Safety Culture

It’s a shift prompted by stringent regulation and legislation – particularly in the UK and Europe – and a desire to build health...

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Feature, Service Operations

Thinking out Loud

Mark Glover looks at some of the key themes raised from the second part of Field Service News’ London Think Tank where technology and...

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Digital Transformation, Feature

Research – What Are We Potentially Sacrificing in a Remote First Approach?

In this next feature in our series analysing an exclusive Field Service News Research project run in partnership with Salesforce we now...

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Digital Transformation, Feature

How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report

The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role...

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Digital Transformation, Feature

Opportunity or Threat?

We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies....

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Defining Customer Success (2022)

Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...

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