Month: May 2022

FSM Technology, News, Service Operations

OverIT Next Gen FSM Platform in action from scheduling to remote support

SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted...

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FSM Technology, News, Service Operations

Empowering Field Technicians with Intelligence Visual Guidance

SIT Group has chosen the OverIT solution for providing real-time support to technicians and for enabling knowledge sharing to pass on...

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Digital Transformation, Feature

Why customer success as a strategy is more akin to servitization than CSAT

Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services and servitization

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#FSN20, Digital Transformation, Feature

We no longer need to move data from one system to another. How?

We no longer need to move data from one system to another. How? The #FSN20 is Field Service News’ annual celebration of excellence,...

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Awards Nominations

European Field Service Hero of the Year 2022

European Field Service Hero of the Year Award (2022) European Field Service Hero of the Year Award 2022 Not all heroes wear capes and in...

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Awards Nominations

European Field Service Technology Innovation of the Year 2022

European Field Service Technology Innovation of the Year 2022​ European Field Service Technology Innovation of the Year 2022​...

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Awards Nominations

European Field Service Overall Best Solution of the Year 2022

European Field Service Awards 2022 Overall Best FSM Solution European Field Service Awards 2022 Overall Best FSM Solution The FSM platform...

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Awards Nominations

European Field Service Pioneer of the Year 2022

European Field Service Pioneer of the Year 2022 European Field Service Pioneer of the Year 2022 The field service sector is one that can...

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Awards Nominations

European Field Service team of the Year 2022

European Field Service Team of the Year 2022 European Field Service Team of the Year 2022 Service excellence may be driven by an...

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Awards Nominations

European Field Service Leader of the Year 2022

European Field Service Leader of the Year Award European Field Service Leader of the Year Award Has a field service director or manager you...

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