Month: May 2022

Feature, Service Operations, Service Strategy

What does the right to repair movement mean for the field service sector?

Chris Hird, Field Service News, discusses what the emerging right to repair movement will mean for the field service sector

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Leadership, News, Service Operations

Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA

OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization, reporting to the Chairman and CEO Paolo Bergamo. Joining OverIT at a pivotal moment in the company’s history, Leopardi brings over 25 years of experience in the international B2B enterprise software...

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Digital Transformation, Feature, Service Strategy

Can customer success be defined in a horizontal industry like the field service sector?

Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector

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News

Join the Service Community with BT in Birmingham on 9th June 2022

Our next Service Community Event is being hosted by BT Final Mile group at their state of the Art Birmingham office at Snowhill. The UK Service Community has been running for over 10 years. First set up by Steve Downton, it is now run as a community in the true sense of the word. Organised …...

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Feature, Leadership, Service Operations

What Can We Take from the Pandemic Forward into the New Normal of Field Service?

What Can We Take from the Pandemic Forward into the New Normal of Field Service? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best …...

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#FSN20, Feature, Service Strategy

The pandemic accelerated our adoption of remote-first service, but was not the primary driver

The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Team, there...

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Digital Transformation, Feature, FSN Research, Home Page, Home Page, Analysis

What are the key take-aways from this study into the use of asset data in field service?

What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into the use of asset data in field service? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry.   These …...

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Digital Transformation, FSM Technology, Home Page, Editor's Pick

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital workplace, which has never been more important than it is now. But what exactly does it mean for employees in field service? In the last five years, the innovation team …...

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Home Page, Analysis, Service Strategy, Service Strategy, Editor's Pick, Think Tank Session, Editor's Pick, Think Tank Sessions

Defining Servitization

Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does servitization really mean. By definition it is applying a service to a product in order to create additional value or a new offering to customers. In reality the way servitization is applied can vary...

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