Month: May 2022

FSM Technology, News, Service Operations

OverIT Next Gen FSM Platform in action from scheduling to remote support

SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted tablets. SACMI connects its experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT. About SACMI Group USA SACMI connects its experts with...

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FSM Technology, News, Service Operations

Empowering Field Technicians with Intelligence Visual Guidance

SIT Group has chosen the OverIT solution for providing real-time support to technicians and for enabling knowledge sharing to pass on crucial skills from experienced technicians to new-joiners. Thanks to OverIT’s solution SIT is able to guarantee safety standards, reduce travel costs, and increase productivity.  About SIT...

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Digital Transformation, Feature

Why customer success as a strategy is more akin to servitization than CSAT

Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services and servitization

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#FSN20, Digital Transformation, Feature

We no longer need to move data from one system to another. How?

We no longer need to move data from one system to another. How? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks, Kakar had become a...

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Awards Nominations

European Field Service Hero of the Year 2022

European Field Service Hero of the Year Award (2022) European Field Service Hero of the Year Award 2022 Not all heroes wear capes and in every field service operation however there are genuine heroes – those on the front line keeping our customers assets up and running each and every day…  Ultimately, field service would...

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Awards Nominations

European Field Service Technology Innovation of the Year 2022

European Field Service Technology Innovation of the Year 2022​ European Field Service Technology Innovation of the Year 2022​ Increasingly our sector is one that is becoming more and more intertwined with technology. Effective field service operations almost always leverage technology in multiple ways…  In the last few...

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Awards Nominations

European Field Service Overall Best Solution of the Year 2022

European Field Service Awards 2022 Overall Best FSM Solution European Field Service Awards 2022 Overall Best FSM Solution The FSM platform is the beating heart of most field service operations and rightfully so as a good FSM system can bring immeasurable improvements to a field service operation…  However, different solutions...

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Awards Nominations

European Field Service Pioneer of the Year 2022

European Field Service Pioneer of the Year 2022 European Field Service Pioneer of the Year 2022 The field service sector is one that can pride itself on embracing new ideas and consistently raising the bar in terms of what great service looks like… Whether it is the introduction and adoption of new emerging technology such …...

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Awards Nominations

European Field Service team of the Year 2022

European Field Service Team of the Year 2022 European Field Service Team of the Year 2022 Service excellence may be driven by an individual, but when it comes to execution it is always the product of concerted team effort.  In field service there is an interesting dichotomy. In one sense our field service workers are …...

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Awards Nominations

European Field Service Leader of the Year 2022

European Field Service Leader of the Year Award European Field Service Leader of the Year Award Has a field service director or manager you know gone above and beyond and helped lead a field service team to achieve excellence in the last twelve months?   Strong leadership is a critical part of field service operations success....

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