Service Intelligence: The Need for AI in Field Service
Tim Burge, Director, Aquant Discusses How Artificial Intelligence Is Revolutionising Field Service, Highlighting Where AI Provides Value In Service Operations
White Paper: Four Service Scenarios (2022)
White Paper: Four Field Service Scenarios Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category...
Is the experience of pressure in the field key to what makes a great remote service specialist?
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
Aligning Gartner’s four service scenarios in a customer-centric service model
Having explored Gartner’s four service scenarios we now look at how these can align in a customer-centric service model
Can we train remote technicians if they have never worked within a field role?
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
The best technology is technology you don’t notice
Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.
Is the cannibalisation of spare parts a threat to service revenue or is it an opportunity to rethink the service supply chain?
The members of our Think Tank offer up their insight into the various threats field service companies face regarding spare parts revenue
In a time of cross-industry mass disruption, how do we plan for a future, whose direction is still undecided?
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Will the ongoing digitalisation of the field service sector lead to a greater importance of on-site field service?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
While the strategic goals of field service companies are evolving, so to are the expectations of our customers
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
