Expert AMA: Internal and external digital transformation are different
HSO’s Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And External Digital Transformation Are Different
Will the pace of technology evolution continue in field service?
Jeremy Squire shares his thoughts on whether the pace of change we have seen in the field service sector will continue in the future.
Connected field service across the blended workforce
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Why technology is only part of a successful solution
Jeremy Squire explains why while important, the technology is only ever one part of what a successful solution in field service is about.
Key Benchmarks for Expert Field Service Management ft. Sidney Lara, Aquant
Kris Oldland, Editor-in-Chief, Field Service News, and Sidney Lara, Service Principal at Aquant, discuss the key findings of Aquant’s Benchmark Report 2023
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
How critical is it our industry embraces leading edge technology?
Jeremy Squire outlines why it is critical that our industry continues to embrace leading edge technology as we look towards continuing disruption and challenge.
Defining what effective use of data means
We discuss whether it is possible to define what effective use of data means
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency
