What does the introduction of remote-first mean for service operations?
We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations
Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Why we need to take the time to understand the challenges of all customer stakeholders
Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within the customer
Understanding what effective use of asset data looks like
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.
Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
The impact to the business of a slow service to cash cycle (and why service managers should care?)
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.
Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
