Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?
Are your goals aligned with your customers’? Reduced overheads are a benefit for service providers but do customers necessarily want...
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery. On the...
Employee Engagement and Staff Loyalty
Engaged employees are effective employees. In the penultimate feature in our series of analyses our exclusive research study run in...
Redfining the Value of Service in a Post Pandemic World
In a world suddenly far mare accepting of remote services, as we pivoted to a remote-first default out of necessity, do we run the risk of...
Are We Drowning in Field Service Data or Standing on a Pot of Gold?
In the fourth part of this research project we look at the question of data. There is unquestionable value in the vast amounts of data we are able to collect, but how do we avoid paralysis by analysis and drowning in data lakes?
Has the Covid Crisis Accelerated the Case for Servitization?
In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point...
A Glimpse of the New Normal We Are Building Together
In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...
Avoid an inside out approach that can be a barrier to effortlessness
Avoid an inside out approach that can be a barrier to effortlessness
The varying sophistication of tools used for remote service delivery
The varying sophistication of tools used for remote service delivery
Is remote service delivery set to become the default approach of the new normal?
Is remote service delivery set to become the default approach of the new normal?
