Author: Kris Oldland

Feature, Service Leadership

Benefits of the Rapid Evolution We’ve All Endured

In this highlight form the Field Service Podcast, Kevin Green, former CEO of the Recruitment and Employment Confederation and Kris Oldland,...

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Feature, Service Leadership

Identifying Organisational Culture in Business

Kris Oldland, Editor-in-Chief, Field Service News and Kevin Green, former HR Director of Royal Mail and the best selling author of...

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Feature, Service Leadership

A Challenge Greater Than Anything We’ve Known

While the hope of a V-shaped dip in the economy is still a possibility, we cannot underestimate the sheer magnitude of the economic impact...

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Service Leadership

Five P’s to Post-Covid Service Resilience

Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their...

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Feature, Service Leadership

5 Considerations for Building an Adaptive Culture

In this highlight from the Field Service Podcast Kevin Green, author of Competitive People Strategy and former CEO of the Recruitment and...

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Feature, Service Leadership, Service Strategy

Building your own Social Environment for Success

Regular Field Service News’ contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part four)

The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part three)

The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts...

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#FSN20, Trending, Feature, Service Operations

Making a Difference

Making a Difference Having addressed service leaders at a conference recently, Cheryl- Anne Sanderson felt something was missing from the...

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#FSN20, Feature, Service Strategy

Logistics services as value addition in a Subscription Business Model for the print media Industry

Logistics services as value addition in a Subscription Business Model for the print media Industry Maximilian Schnippering, Business...

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