What does the introduction of remote-first mean for service operations?
We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations
Why we need to take the time to understand the challenges of all customer stakeholders
Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within the customer
Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
How will regulations drive digital transformation requirements for field service companies?
For us in the field service sector, there are many areas of regulation and governance that we must be aware of including GDPR, Right to Repair, ESG and DEI. Does this change how we should approach our continuing adoption of technology?
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.
How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker’s famous Outside-In approach is an excellent tool for customer success models.
From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?
Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.
OverIT Next-Gen FSM Platform 2022 Wave Two
OverIT Next-Gen FSM Platform 2022 Wave Two unleashes its full potential, not only delivering an extensive list of features, expanding the...
How should we approach educating the customer to help drive their success?
Kris Oldland, Marc Tatarsky and Steve Mason discuss how we should approach the sometimes sensitive issue of needing to educate our customers
Ecosystem to Deliver Services
Ecosystem to Deliver Services In todays connected word, people expect to engage and be engaged by organisations in new ways, in ways that...
