Digital Transformation

Content that is about digital transformation in the field service industry

Digital Transformation, Feature, Service Strategy

Do we need different strategies for remote service when working with third-party field workforces?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Digital Transformation, Feature, Service Strategy

The organizational structure Konica Minolta adopted when rolling out remote service

The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

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Digital Transformation, Feature

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems In this concluding feature in this series of article from a paper...

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Digital Transformation, Feature

Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization

Capabilities for Centralizing Decentralization Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization In this article...

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Digital Transformation, Feature

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System In this article from a series of features taken from a paper...

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Digital Transformation, Feature

What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?

Dave Hart, Managing Partner at Field Service Associates blends the world of 50’s Cartoons, Advanced Service Strategies and AI and makes an awful lot of sense as he does so…

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Digital Transformation, Feature

The Path Forward: Harmonizing Global Teams

The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams In the...

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Digital Transformation, Feature, FSM Technology, Service Strategy

Servitization Series: Conclusion and Reflective Points

Servitization Series: Conclusion and Reflective Points In this series of articles that are serialised from an exclusive new Field Service...

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Digital Transformation, News

Coresystems Launches InsightLoop to Revolutionize Field Service Management with AI

With AI becoming an increasingly important factor in field service operations what impact could Coresystems new solution have on our industry?

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Digital Transformation, Feature

The Challenges of Globalization and Centralization

The Challenges of Globalization and Centralization The Challenges of Globalization and Centralization In the relentless pursuit of...

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