The Role of Co-Creation in Servitization Strategies
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation, there are risks involved for the customer.
In an age of disruption, how do we meet today’s and tomorrow demands simultaneously?
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves from petrol to electric vehicles.
Make the decision easy for your CFO and you will get the investment you need
Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service News’ annual celebration of...
Manufacturing Companies Will Not Survive without AR-Based Remote Visual Support. But Why?
Learn about the benefits AR-Based remote visual support provides and why manufacturing companies will not survive without it.
What is Workforce Management (and How Does it Work)?
What does Workforce Management (WFM) mean exactly and why it is important to have an efficient workforce management process in place?
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
How Do We Integrate Remote Service into Field Service Operations?
Dan Snowden and Max Dinser of HSO discuss how we can integrate remote services into field service operations.
How well do our older engineers adapt to a new age of digital transformation in field service?
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual...
The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
Can we empower our field engineers to be effective revenue generators?
Should we expect our engineers and technicians to sell? A number of experts eleborate on some key issues.
