Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...
What does the introduction of remote-first mean for service operations?
What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Prioritizing digital transformation projects
Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
What is Driving the Move to Servitization
Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
What are the most significant ways in which customer expectations are changing?
What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology, two key...
Why Konica Minolta decided to turn AIRe Link into a commercially available tool
Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Why IFS were acknowledged as FSM Solution provider of the year
Why IFS were acknowledged as FSM Solution provider of the year In October 2021 Field Service News hosted the inaugural European Field...
Is there still some client push back when it comes to remote service delivery?
Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of...
