Four Service Scenarios: #3 the knowledge-centric scenario
We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Interview: Remote Service as a new default for service delivery Ft. Izzy Sanchez, Konica Minolta
Kris Oldland, Editor-in-Chief, Field Service News,
Are Digital Transformation Initiatives Stalling?
When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. However, the reality is that the overwhelming majority of such projects appear to be taking longer than anticipated and, at worst, failing.
What are the drivers for developing servitization offerings?
In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the drivers for developing servitization offerings.
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Making sure your technicians have the right part, at the right place, at the right time, every time
Michael Israel, Head of Field Service Evangelism at Zuper, discusses how to make sure that your technicians have the right part, at the right price and the right time.
Is the movement towards servitization growing?
In this feature from a recent FSN Research paper, published in partnership with HSO, we analyze if the movement towards servitization is growing.
Did the pandemic kill servitization or make it inevitable?
In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the role of servitization after the pandemic.
Is the experience of pressure in the field key to what makes a great remote service specialist?
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.
