Did the pandemic kill servitization or make it inevitable?
December 2, 2022
In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the role of servitization after the pandemic.
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Is the experience of pressure in the field key to what makes a great remote service specialist?
December 1, 2022
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
November 29, 2022
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.
Can we train remote technicians if they have never worked within a field role?
November 24, 2022
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
What do the technical specs in rugged devices actually mean
November 22, 2022
Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.
Do we want our most experienced technicians in the field or remote service specialists?
November 16, 2022
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession
November 16, 2022
Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News
The Importance of Empowering Field Service Technicians With Always Ready Tools
November 15, 2022
Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.
Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability
November 11, 2022
Sarang Sambare, Senior Director of Industry Solutions at Syncron, shares some tips to keep field service technicians happy and engaged and improve your aftermarket profitability.
Investing in the Right Tech Can Reduce the Impact of an Economic Downturn
November 10, 2022
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
