Feature, Service Strategy, Think Tank Sessions

Think Tank Debrief: The Challenging Cycle of Field Service Recruitment

Great Insights From Syncron’s Sarang Sambare Reflecting On Discussions At The Field Service Symposium About The Challenges Of A Field Service Workforce Crisis

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Digital Transformation, Feature

Visual Remote Service: A Starter for Your Strategy

Danny Bearzatto, Co-Founder of Structured Creative, explores the strategic value of visual remote service, focusing on how it enhances efficiency, collaboration, and customer satisfaction.

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FSM Technology, News

Durabook Trademarks Coolfinity for its Proprietary Fanless Cooling Design of Rugged Laptops and Tablets

Integrated passive thermal solution quietly handles powerful processors and risky environments without losing its cool.

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Feature, Service Strategy

Benefits of Effective Knowledge Transfer for Field Service Management

In this feature from a recent white paper, published in partnership with Gomocha, we analyze why knowledge transfer is a critical component of successful field service management.

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Home, Premium Resources, Resources, FSN Free, Service Strategy

White Paper: The Circular Economy & Servitization – Two Trends That Will Redefine Field Service?

In the latest FSN white paper, in partnership with Syncron, we explore tthe relationship between the circular economy and servitization and analyze the implications in field service.

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ACME KHF

Kris – 18th April – Digital Transformation Fails

Iterative is huge when it comes to digital transformation – must think of it as continuous improvement  Understanding the importance...

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ACME KHF

Mark – Digital Transformation Fails

Important to define who we are doing these projects for us or our clients? Defining clear steps is important Outside perspectives might be...

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ACME KHF

Clinten – 16th April – Digital transformation fails

Internal vs external digital transformation fails Must be iterative Avoid ‘field of dreams failure’...

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ACME KHF

Nick – Regulation Paper – 15th April

Sustainability regs – these dovetail well with our own drivers We should probably have some form of quarterly meeting to review...

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ACME KHF

Thomas – April 14 – Regulation Report

As a group we need to focus more on how external regulations could impact us.  We need to collab more with other regions on this type of...

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